Detailed Business Process Model Description : Field Activities and Field Orders Description : 6.1 Identify Records in Error

6.1 Identify Records in Error
See Manage Field Activities and Field Orders (Page5) for the business process diagram associated with this activity.
Group: FA Upload Exception Process
Group: FA Remark Exception Process
Actor/Role: CC&B
Description: These various exception processes generate To Do Entries for review and resolution by a CSR or Authorized User. The first step for each background process is to identify the exception. Some background processes automatically create To Do Entries and others require a separate background process to create the To Do Entry.
 
 
TD-FACT - This background process creates a To Do entry for every field activity remark record that's in error.
TD-FAUPL - This background process creates a To Do entry for every field activity upload staging record that's in error.
FDS - Field Order Download Staging - The create field order download staging process creates a download staging record for every field order that is ready for download.
FOD - Field Order Dispatch - This batch process automatically dispatches eligible field activities a given number of days in advance of the scheduled date.

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