Detailed Business Process Model Description : Field Activities and Field Orders Description : 1.1 Search for Address - Service Point - Existing FA(s)

1.1 Search for Address - Service Point - Existing FA(s)
See Manage Field Activities and Field Orders (Page1) for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of request for Start Service, the CSR or Authorized User locates the address and specific Service Point in CC&B using Control Central Search. When an address is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer and address such as existing Field Activities. All Service Points for the address will be displayed at Control Central - Premise Tree.
 
Premise - This business object is designed to be included into all premise BOs. It contains common elements that all BOs for the premise MO will have in common.
C1-UserDisplayAllPremises - This business object is used to retrieve the display all premises switch for a given user.
Installation Options - ADCTSTPO This algorithm formats the "Premise Info" that appears throughout the system
Installation Options - CI_SPIN_DF - This algorithm formats the "Service Point Info" that appears throughout the system
FAAD-INFO - This algorithm formats the field activity additional information that appears on the field activity page. If a field order is linked to the field activity, the algorithm formats the information as follows: Phone Type description, Phone number. In addition, if the Extension is available, Extension description and number are appended to the message.
FAIN-INFO - This algorithm formats the field activity information that appears throughout the system. The algorithm formats the information as follows: SP Type description, 'Created By' description, FA Type description, FA Status description, "Scheduled", Intermediate Status description. In addition, if the FA is linked to an appointment, the text "Appointment Scheduled" is appended to the message.

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