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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Manage Field Activities and Field Orders (Page2)
Manage Field Activities and Field Orders (Page3)
Manage Field Activities and Field Orders (Page4)
Manage Field Activities and Field Orders (Page5)
Manage Field Activities and Field Orders (Page6)
Field Activities and Field Orders Description
1.0 Confirm Service Territory for Service Address
1.1 Search for Address - Service Point - Existing FA(s)
1.2 Gather Requirements and Determine FA Type
1.3 Populate FA Data, Schedule Date and Field Instructions
1.4 Request Add Field Activity
1.5 Add Field Activity
1.6 Determine Dispatch Group: Create FA
1.7 Review, Determine and Select Available Appointment
1.8 Request Add Appointment
1.9 Retrieve Available Appointments
2.0 Validate Available Appointments
2.1 Add Appointment
2.2 Populate New FO Data and Link FA to FO
2.3 Request Add FO
2.4 Create FO for FA and Dispatch FO
2.5 Request Update FO with Additional FA
2.6 Update FO with Additional FA
2.7 Review FA
2.8 Make Changes
2.9 Update FA
3.0 Request Hold FA
3.1 Update FA to Held Status
3.2 Request Cancel FA and Provide Cancel Reason
3.3 Update FA to Canceled Status
3.4 Request Cancel FO and Provide Cancel Reason
3.5 Update FO to Canceled
3.6 Evaluate Remaining FA(s) Eligible for Dispatch
3.6.1.1 Identify Eligible FA(s) for Dispatch
3.6.1.2 Group FAs by Dispatch Group, Alternate Dispatch Group, Premise and Date
3.6.1.3 Highlight Exceptions
3.6.1.4 Create To Do Entry
3.6.2.1 Assign Field Activities for Manual Dispatch
3.6.2.2 Create FO for Associated FA and Assign FO Dispatch Status
3.7 Identify FO Records Available for Download
3.8 Create FO Download Staging Record
3.9 Select FO(s) to Extract
4.0 Create File for Extract
4.1 Create Extract File to Print
4.2 Print Field Orders
4.3 Receive Set of Data
4.3.1.1 Accept Information For FA(s) -FO(s)
4.3.1.2 Perform Work
4.3.1.3 Update FO(s) - FA(s) Status with Completion Results
4.3.1.4 Update FO(s) -FA(s) Status and provide Reason for Incomplete FO(s) - FA(s)
4.3.1.5 Create File of FO(s) - FA(s) Information for Upload
4.3.1.6 Provide Printed FO(s) - FA(s) with Results
4.3.1.7 Send Set of Data
4.3.2.1 Send Rejection Information
4.3.2.2 Receive Rejection Information
4.3.2.3 Resolve Rejection for FO Download
4.4 Process FA(s) Information Available for Upload
4.4.1.1 Create FA Upload Staging Record for Every FA and Associated Steps with Results
4.4.1.2 Create FA Upload Staging Record for each Associated Characteristic
4.4.1.3 Create FA Upload Staging Record for each Associated Field Activity Remark
4.4.1.4 Update FA Upload Staging Record to Error
4.4.2.1 Send Rejection Information
4.4.2.2 Receive Rejection Information
4.4.2.3 Process Rejection Information
4.4.2.4 Resend FA Results
4.5 Identify FA(s) Available for Upload
4.6 Update Related FA Steps with Results
4.7 Complete FA
4.8 Complete FO
4.9 Create Flat Charges
5.0 Review and Evaluate FA Results
5.1 Populate FA Results
5.2 Request Complete FA
5.3 Populate FO Completion Information
5.4 Request Complete FO
5.5 Identify FA(s) with FA Remark Requiring Action or Follow Up
5.6 Create Customer Contact
5.7 Create FA
5.8 Complete Specific Defined Outage Related FA
5.9 Create To Do Entry from FA Remark
6.0 Create Workflow Process
6.1 Identify Records in Error
6.2 Search for Scheduled Read with Defined Days
6.3 Create Specific FA for Scheduled Read
6.4 Prorate Usage
6.5 Create Read for Start SA and/or Stop SA
6.6 Create Meter Reader Remark
6.7 Create To Do for Peak-Demand Register
6.8 Evaluate Errors
6.9 Resolve Exception
7.0 Update Data
7.1 Request Complete To Do
7.2 Complete To Do Entry
7.3 Request Update FA Upload Staging Error Status to Pending
7.4 Update FA Upload Staging Record to Pending Status
7.5 Evaluate Peak Demand Reading
7.6 Process Peak Demand Reading Manually to Complete FA
7.7 Clean Repository of Old FA Upload Records
Installation Options Control Central Alert Algorithms
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