Detailed Business Process Model Description : Field Activities and Field Orders Description : 1.2 Gather Requirements and Determine FA Type

1.2 Gather Requirements and Determine FA Type
See Manage Field Activities and Field Orders (Page1) for the business process diagram associated with this activity.
Actor/Role: CSR
Description:
After discussion with the customer or evaluation of the request, the CSR or Authorized User determines the work to be accomplished in the field.

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