Detailed Business Process Model Description : Field Activities and Field Orders Description : 5.5 Identify FA(s) with FA Remark Requiring Action or Follow Up

5.5 Identify FA(s) with FA Remark Requiring Action or Follow Up
See Manage Field Activities and Field Orders (Page5) for the business process diagram associated with this activity.
Group: FA Remark Activation Process
Actor/Role: CC&B
If a field activity has a remark code algorithms for further action or follow up associated with it, CC&B activates the algorithms each time the Field Activity Remark Activation background process is executed. If errors occur during the activation of the algorithms, a field activity remark exception is created.
 
 
CI_AccountBillMessageFARemark - This business object is used to add an account bill message from FA Remarks.
CI_CustomerInfo_Inquiry - This business object is used by the create object plug-ins to create a Case form FA completion.
FACT-CCC - This algorithm creates customer contacts linked to each main customer associated with the field activity using the Customer Contact Class and Customer Contact Type parameters.
FACT-CFA - This algorithm creates a new field activity using the Field Activity Type parameter.
FACT-CMPOTG - This FA Remark activation algorithm completes the related field activity if it was interfaced to an OMS System.
FACT-CTD - This algorithm creates a To Do entry using the To Do Type and To Do Role parameters.
FACT-CWF - This algorithm creates a workflow process using the Workflow Process Template parameter.
C1-CREABMFA - This algorithm type adds a bill message to an account from a field activity remark.
C1-CREOBJFA - This algorithm type creates a new object from a field activity remark. For example, it may be used to create a case from a field activity remark.
 
FACT - The field activity remark activation process executes the algorithm associated with field activities that have pending field activity remarks that reference an activation algorithm.

© 2011 Oracle and/or its affiliates. All Rights Reserved