Field Activities and Field Orders Description This section includes detailed descriptions of the steps involved in the Field Activities and Field Orders business process, including: • 1.0 Confirm Service Territory for Service Address • 1.1 Search for Address - Service Point - Existing FA(s) • 1.2 Gather Requirements and Determine FA Type • 1.3 Populate FA Data, Schedule Date and Field Instructions • 1.4 Request Add Field Activity • 1.5 Add Field Activity • 1.6 Determine Dispatch Group: Create FA • 1.7 Review, Determine and Select Available Appointment • 1.8 Request Add Appointment • 1.9 Retrieve Available Appointments • 2.0 Validate Available Appointments • 2.1 Add Appointment • 2.2 Populate New FO Data and Link FA to FO • 2.3 Request Add FO • 2.4 Create FO for FA and Dispatch FO • 2.5 Request Update FO with Additional FA • 2.6 Update FO with Additional FA • 2.7 Review FA • 2.8 Make Changes • 2.9 Update FA • 3.0 Request Hold FA • 3.1 Update FA to Held Status • 3.2 Request Cancel FA and Provide Cancel Reason • 3.3 Update FA to Canceled Status • 3.4 Request Cancel FO and Provide Cancel Reason • 3.5 Update FO to Canceled • 3.6 Evaluate Remaining FA(s) Eligible for Dispatch • 3.6.1.1 Identify Eligible FA(s) for Dispatch • 3.6.1.2 Group FAs by Dispatch Group, Alternate Dispatch Group, Premise and Date • 3.6.1.3 Highlight Exceptions • 3.6.1.4 Create To Do Entry • 3.6.2.1 Assign Field Activities for Manual Dispatch • 3.6.1.3 Highlight Exceptions • 3.6.1.4 Create To Do Entry • 3.6.2.1 Assign Field Activities for Manual Dispatch • 3.6.2.2 Create FO for Associated FA and Assign FO Dispatch Status • 3.7 Identify FO Records Available for Download • 3.8 Create FO Download Staging Record • 3.9 Select FO(s) to Extract • 4.0 Create File for Extract • 4.1 Create Extract File to Print • 4.2 Print Field Orders • 4.3 Receive Set of Data • 4.3.1.1 Accept Information For FA(s) -FO(s) • 4.3.1.2 Perform Work • 4.3.1.3 Update FO(s) - FA(s) Status with Completion Results • 4.3.1.4 Update FO(s) -FA(s) Status and provide Reason for Incomplete FO(s) - FA(s) • 4.3.1.5 Create File of FO(s) - FA(s) Information for Upload • 4.3.1.6 Provide Printed FO(s) - FA(s) with Results • 4.3.1.7 Send Set of Data • 4.3.2.1 Send Rejection Information • 4.3.2.2 Receive Rejection Information • 4.3.2.3 Resolve Rejection for FO Download • 4.4 Process FA(s) Information Available for Upload • 4.4.1.1 Create FA Upload Staging Record for Every FA and Associated Steps with Results • 4.4.1.2 Create FA Upload Staging Record for each Associated Characteristic • 4.4.1.3 Create FA Upload Staging Record for each Associated Field Activity Remark • 4.4.1.4 Update FA Upload Staging Record to Error • 4.4.2.1 Send Rejection Information • 4.4.2.2 Receive Rejection Information • 4.4.2.3 Process Rejection Information • 4.4.2.4 Resend FA Results • 4.5 Identify FA(s) Available for Upload • 4.6 Update Related FA Steps with Results • 4.7 Complete FA • 4.8 Complete FO • 4.9 Create Flat Charges • 5.0 Review and Evaluate FA Results • 5.1 Populate FA Results • 5.2 Request Complete FA • 5.3 Populate FO Completion Information • 5.4 Request Complete FO • 5.5 Identify FA(s) with FA Remark Requiring Action or Follow Up • 5.6 Create Customer Contact • 5.7 Create FA • 5.8 Complete Specific Defined Outage Related FA • 5.9 Create To Do Entry from FA Remark • 6.0 Create Workflow Process • 6.1 Identify Records in Error • 6.2 Search for Scheduled Read with Defined Days • 6.3 Create Specific FA for Scheduled Read • 6.4 Prorate Usage • 6.5 Create Read for Start SA and/or Stop SA • 6.6 Create Meter Reader Remark • 6.7 Create To Do for Peak-Demand Register • 6.8 Evaluate Errors • 6.9 Resolve Exception • 7.0 Update Data • 7.1 Request Complete To Do • 7.2 Complete To Do Entry • 7.3 Request Update FA Upload Staging Error Status to Pending • 7.4 Update FA Upload Staging Record to Pending Status • 7.5 Evaluate Peak Demand Reading • 7.6 Process Peak Demand Reading Manually to Complete FA • 7.7 Clean Repository of Old FA Upload Records