Detailed Business Process Model Description : Field Activities and Field Orders Description : 2.4 Create FO for FA and Dispatch FO

2.4 Create FO for FA and Dispatch FO
See Manage Field Activities and Field Orders (Page1) for the business process diagram associated with this activity.
Actor/Role: CSR - CC&B
Description: When the CSR or Authorized User creates the Field Order online and links the Field Activity, the Field Order is Dispatched. Executing the background process, Field Order Dispatch, Field Orders are created and Field Activities are linked to the Field Orders in CC&B.
Manual Process: The CSR or Authorized User manually creates the Field Order and links the Field Activity or uses the Dispatch Field Activities Notebook in CC&B to create the Field Order
 
Field Order Dispatch - FOD - This batch process automatically dispatches eligible field activities a given number of days in advance of the scheduled date.

© 2011 Oracle and/or its affiliates. All Rights Reserved