Detailed Business Process Model Description : Field Activities and Field Orders Description : 6.9 Resolve Exception

6.9 Resolve Exception
See Manage Field Activities and Field Orders (Page6) for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The CSR or Authorized User enters required information in CC&B to resolve the exception. This may include manual entry of information in the Field Activity record, Meter record, Service Point record, or SP Meter/Item History records. Field activities may be canceled and new Field Activities created.

© 2011 Oracle and/or its affiliates. All Rights Reserved